Last updated: 7 July 2026
Perishable product notice: VeldBees Biltong products are freshly prepared, perishable food items. For food safety and hygiene reasons, we are generally unable to accept returns of biltong or droëwors once delivered, except in the circumstances described below.
Reporting a problem – 24-hour window: If there is anything wrong with your order — for example, the product is damaged, spoiled, or you received an incorrect item — you must contact us within 24 hours of receiving your package at orders@veldbeesbiltong.co.za or 084 428 5771. Where possible, please include your order number and photos of the issue, as this helps us resolve things quickly.
Our resolution: Where a valid problem is reported within 24 hours, we will, at no extra cost to you, offer you either a free replacement of the affected product, or a full refund for the affected product.
Refund processing: Approved refunds will be made to the original payment method used. Card refunds are processed via PayFast and may take a few working days to reflect, depending on your bank. The value of a refund will not exceed the amount of the original transaction.
Cancellations: If you wish to cancel an order, please contact us as soon as possible. Orders that have already been dispatched cannot be cancelled but may be handled under the terms above.
Your statutory rights: Nothing in this policy limits any rights you may have under the Consumer Protection Act 68 of 2008 or other applicable South African law.
